Skip to main content

Remote Help from Fr. Andy

Need help with your computer?
This page will walk you through installing RustDesk
so Fr. Andy can securely connect and assist you.

Please follow the steps below. When you are finished, send Fr. Andy your RustDesk ID and one-time password.

Start Setup

Before you Begin

Only allow remote access from someone you personally know and trust.

Fr. Andy will never ask you for bank passwords, credit card numbers, gift card numbers, Social Security numbers, or other sensitive financial information. If someone you do not know asks you to install remote access software, stop immediately.

Windows

For most Windows desktop and laptop computers.

Windows Directions

Mac

For MacBook, iMac, Mac mini, or other Apple computers.

Mac Directions

iPhone or iPad

Mobile support may be limited. A computer is usually best for full remote help.

iPhone/iPad Notes

Android

For Android phones and tablets.

Android Instructions
Download RustDesk

Windows

  1. Click the download button above.
  2. Download RustDesk for Windows.
  3. Open the downloaded file.
  4. If Windows asks for permission, choose Yes.
  5. Open RustDesk.
  6. Copy Fr. Andy’s server settings from this page (below).
  7. In RustDesk, go to Settings → Network.
  8. Unlock the network settings.
  9. Click Import Server Config.
  10. Click Apply.
  11. Return to the main RustDesk screen.
  12. Send Fr. Andy the number shown as “Your ID” and the one-time password.

Mac

  1. Click the download button above.
  2. Download RustDesk for Mac.
  3. Open the downloaded file.
  4. Move RustDesk into the Applications folder if asked.
  5. Open RustDesk.
  6. If macOS asks whether RustDesk may run, choose Open.
  7. Copy Fr. Andy’s server settings from this page (below).
  8. In RustDesk, go to Settings → Network.
  9. Unlock the network settings.
  10. Click Import Server Config.
  11. Click Apply.
  12. Return to the main RustDesk screen.
  13. Send Fr. Andy your RustDesk ID and one-time password.

Mac users: RustDesk offers different downloads for different types of Macs. If you are not sure which one to choose, please contact Fr. Andy before downloading.

iPhone/iPad

Remote help on iPhone and iPad may be limited. If possible, use a Windows or Mac computer for full remote support.

If Fr. Andy asks you to install RustDesk on your iPhone or iPad:

1. Open the App Store.
2. Search for RustDesk.
3. Install the RustDesk app.
4. Open RustDesk.
5. Follow the instructions in the app.
6. Send Fr. Andy the ID or connection information shown in RustDesk.

Android

1. Open the Google Play Store.
2. Search for RustDesk.
3. Install RustDesk.
4. Open RustDesk.
5. Follow any permission prompts.
6. Copy and import Fr. Andy’s server settings if available in the app.
7. Send Fr. Andy the ID or connection information shown in RustDesk.

Fr. Andy’s RustDesk Server Settings

After installing RustDesk, copy these settings. Then open RustDesk and import them under Settings → Network → Import Server Config.

RustDesk Network settings screen showing where to import server configuration
Click the image to enlarge. In RustDesk, open Settings → Network, then choose Import Server Config.

After copying, open RustDesk, go to Settings → Network, unlock the settings, choose Import Server Config, and click Apply.

When You Are Ready

After RustDesk is installed and configured, send Fr. Andy your RustDesk ID and one-time password.

Please also include your name and a short description of the problem.

Troubleshooting

I cannot find Settings

Look for three lines near the upper right corner in RustDesk.

I cannot unlock Network settings

Make sure you are using the installed RustDesk app and not only a temporary/portable version. You may need to approve a Windows or Mac security prompt.

Mac says permissions are missing
Open System Settings on your Mac and look for Privacy & Security. Allow RustDesk under Screen Recording and Accessibility. Then quit and reopen RustDesk.
My password changed
That is normal. RustDesk may show a one-time password that changes. Send Fr. Andy the password currently shown on the screen.
I am not sure I did it correctly
Send Fr. Andy your RustDesk ID anyway and say, “I am not sure if the server settings imported correctly.”